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Welcome to the

HTS Resource Center

                     A Place to Find Answers to Frequently Asked Questions

 

 

 

 

Q: What Version of Digital Dining am I Running?:

A: Log onto your Back Office Computer and open up, “DIGITAL DINING BACK OFFICE“. The Version Number will be displayed at the Top Left of the Back Office Window.

 

 

Q: My Credit Cards are not Working:

      During hours of operation, you may notice that you Credit Cards are having trouble processing.

A: Log onto your Back Office Computer and open the Digital Dining Server Monitor Application located on your Desktop. You will see several options pertaining to the Digital Dining Software. Proceed by clicking the, “RESTART” option located to the right of the, “CREDIT CARD SERVER“.

Restarting the Credit Card Server will refresh all files relating to your Credit Cards as well as reconnect any disconnections you may have experienced while in operation.

A: If your POS is displaying a message that reads, “UNABLE TO CONNECT TO CLEARING HOUSE” then you may need to check your internet connection. Check for loose cable connections in your back office and contact your local internet provider to make sure your internet services have not been interrupted.

If the problem still persists after checking for internet issues, we recommend that you contact your Credit Card Processor.

 

 

Q: My Tickets are not Printing:

      During hours of operation, you may notice that you Printers are having trouble printing.

A: Kitchen Printers – If you are experiencing Kitchen Printer issues, log onto your Back Office Computer and open the Digital Dining Server Monitor Application located on your Desktop. You will see several options pertaining to the Digital Dining Software.

Proceed by clicking the, “RESTART” option located to the right of the, “PRINT SERVER“. Restarting the Print Server will refresh all files relating to your Printers as well as reconnect any disconnections you may have experienced while in operation.

A: Receipt Printers – If you are experiencing Server Printer issues, go to the POS Terminal in question and “LOG OUT” of the Digital Dining Software. Once Logged Out, you will be prompted on the lower left of your screen to either, “EXIT TO OS” or to, “RESTART POS“.

Proceed by selecting, “EXIT TO OS” and wait for Digital Dining to close out completely. Once Digital Dining is closed, close any other programs that may still be running on your Back Office Computer. You can check to see what programs are open by simply locating them on the “TOOL BAR” at the bottom of your screen. When closing “DD PROGRAMS“, you will be asked “ARE YOU SURE YOU WANT TO CLOSE THIS“, select “YES“.

Once all programs are closed properly, you can then proceed to Restart the Digital Dining Software by Double-Clicking the “DDSTART“, icon on your Desktop. If the Digital Dining Software does not load within ten seconds, continue to Double-Click the, “DDSTART“, icon until the Application loads.

 

 

Q: Digital Dining Cannot Find the Hardlock Server:

      During hours of operation, you may notice Digital Dining doesn’t want to load.

A: If you encounter an Error Message reading, “UNABLE TO FIND HARDLOCK“, then Digital Dining has been disconnected from the Back Office Server Computer and will need to be reconnected.  Log onto your Back Office Computer and open the Digital Dining Server Monitor Application located on your Desktop.

You will see several options pertaining to the Digital Dining Software. Proceed by clicking the, “RESTART” option located to the right of the, “HARDLOCK SERVER“. Restarting the Hardlock Server will refresh all files relating the Hard Lock as well as reconnect any disconnections you may have experienced while in operation.

 

 

Q: My Server Cannot Log-In:

      During hours of operation, you may notice you cannot Log-In because you are Logged-In somewhere else.

A: If you are unable to Log-In to a POS Terminal because the POS is displaying a message stating that you are, “LOGGED IN SOMEWHERE ELSE, then you will need to Restart the Codebase on the Back Office Server.  Log onto your Back Office Computer and open the Digital Dining Server Monitor Application located on your Desktop.

You will see several options pertaining to the Digital Dining Software. Proceed by clicking the, “RESTART” option located to the right of the, “CODEBASE“. Restarting the Codebase will refresh all Digital Dining Files as well as reconnect any disconnections you may have experienced while in operation.

 

 

Q: My POS isn’t Working:

      During hours of operation, you may notice your Terminal has become stuck or Frozen.

A: If your POS Terminal has become Frozen or Unresponsive, proceed by physically turning the Terminal off. You can do this by holding the “POWER BUTTON” down until the Terminal powers down. If you are experiencing trouble shutting down the Terminal in this manner, you can proceed by unplugging the “POWER CABLE” from it’s source of power.

Once the Terminal has been Powered Down, make sure power has been reconnected and proceed by turning the Terminal back on. Once the Terminal has loaded properly, Restart the Digital Dining Software by Double-Clicking the “DDSTART“, icon on your Desktop. If the Digital Dining Software does not load within ten seconds, continue to Double-Click the, “DDSTART“, icon until the Application loads.

 

For all non-emergency inquiries, please leave a message on our Contact Page

If this is an emergency, please call our support line at (800) 599 – 2199